Speech Analytics

Replace manual interactions scoring with an automated conversational analytics solution

Mine your interactions at scale with Genii’s automated conversational analytics solutions.

Full coverage of all voice and digital interactions
Extensive breadth of metrics measured
Expected limitations on the depth of insights as a trade off for 100% coverage

Genii unleashes the power of Speech Analytics through partnerships with CallMiner and Callbi

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Callbi

Automated Conversational Analytics made easy. Callbi is a global speech analytics software solution. It makes speech analytics easy to deploy, use and add value to your business, at a surprisingly low cost. Genii is a local South African registered reseller of Callbi. Genii’s domain expertise plus Callbi’s easy to use solution makes us a compelling value proposition to get started with automated conversational analytics and scale the ROI you get from it fast.

Callminer

Drive better business decisions and transform your growth with the industry’s most powerful automated conversational analytics platform. Powered by artificial intelligence and machine learning, CallMiner delivers the industry's most comprehensive platform to analyze omnichannel customer engagement available in various local and global languages. Genii is a tier 1 registered global reseller of CallMiner. Genii’s domain expertise plus CallMiner’s advanced automated conversational Analytics platform makes us a powerful combination for all your speech analytics needs.