Leverage the opportunity to understand customers, predict their next action and intelligently influence the outcome in a fully automated manner.
Genii unleashes the power of automated Ai & Predictive Customer Engagement in partnership with
Genii’s partnership with ecosystem.ai is an extension of our domain expertise in Contact Centres & CeX. Our partnership enables Predictive Customer Engagement that is fit for purpose and use within the context of our clients’ use cases. Ai & Machine Learning is only as great as their alignment to meet these requirements. Using ecosystem.ai’s advanced technology platform and skills, Genii make machine learning, behavioural science and real-time predictive technology relevant, and accessible & set our clients up to win with Ai. Build, Track, Predict, Recommend, Intervene & Automate all on one platform without the need of historical data.
Calculates
personality,
measures behaviour
Predicts
in real-time
Intervenes
& recommends
in real-time
Continual
re-enforcement
learning
Calculates
personality,
measures behaviour
Predicts
in real-time
Intervenes
& recommneds
in real-time
Continual
re-enforcement
learning
Reduce customer churn
Improve sales recommendations and offers
Increase customer loyalty and rewards
Determine the next best actions
Encourage product usage adoption
Migrate fraud and risk
Collections propensity and acceleration
Support credit decision
