Upskill your Quality Assessors to Interaction Intelligence Analysts!
See why clients have partnered with Genii!
Globally in more than 100 brands!
Home » Solutions
Fast access to insights that inform change and drive improvement
Surface causal factors and systemic issues behind any customer, product, brand, process or agent issue.
Use Discover to direct and de-risk investments in any new customer-facing technology solutions.
Explore customer conversational journeys across multiple touch-points.
Low effort from the customer with no disruption to operations.
"Switch-on – Switch-off" as required
Continued investments in traditional QA often don’t deliver the returns needs
Measuring the right things is easy, producing structured actionable insights is hard
Determine where to focus your attention and investments for the best value and outcome
Business needs to quantify the impact of failures and the commercial opportunity to fix them
Utilising key metrics needs new tech-driven methods to support meaningful, consistent change
Knowing what went wrong is obvious, fixing it requires an understanding of why it went wrong
Executives are always asking complex questions, we make the answers easier to find
What we think is important to us, isn't always what our customers think is important to them
Let’s connect for a no-obligation, 30-minute introduction call to explore how we can support each other.
Drive better business decisions and transform your growth with the industry’s most powerful automated conversational analytics platform. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer engagement available in various local and global languages. Genii is a tier 1 registered global reseller of CallMiner. Genii’s domain expertise plus CallMiner’s advanced automated conversational Analytics platform makes us a powerful combination for all your speech analytics needs.