Globally, in more than 50 top brands, Genii has been trusted to unleash the power of Conversational Analytics & AI-powered Customer Engagement.

Solutions

Genii has helped organisations service, sell, retain clients and collect better using Conversational Analytics & Engagement Ai.
We represent the full stack of Analytics & Ai solutions relevant within customer engagement that has helped our clients structure their most important data source into actionable insights and also enable the power of predictive engagement.

Solutions
Replace

Replace

Human effort with
Intelligent Automation

  • Cover 100% of your interactions across the entire customer journey
  • Score and coach in real-time to maximise your agents success
  • Ready to use frameworks for many industry-specific use cases
Find out more
Transform

Transform

Listening posts into an
Interaction Intelligence Centre

  • Multiply the value of your conversational insights
  • Surface the real reasons for what’s holding your performance back
  • Drive change where it counts
Find out more
Rethink

Rethink

The power of
Predictive Engagement

  • Run multiple behavioural predictions on a real-time platform
  • Influence customer behaviour through automated interventions
  • Build, test and deploy engagement processes in weeks, not months
Find out more

What Our Customers Say

Genii AQA product is revolutionising the industry through a unique and very different non-traditional QA model. We are now able extract BI and also analyse specific trends on contact centre agent responses to customers and the use of business processes. We have simple dashboard with very useful insights into our business.

Jacques Jonker

Previous COO

Genii has helped improve my operational performance as we all now have a visual representation from our customer conversations that help understand how our actions affects business overall. It has given my operational leaders confidence in their ability to identify a trend and invest in the right initiatives to create positive change.

Vaneshree Nadasen

Operations Manager

I work with a great supplier who does call analysis for me. They have proven to be an invaluable strategic partner in our efforts to be the best in the industry. Two years ago we were rated 4th according to the SA-CSI surveys and recently we claimed top spot.

Eloise Boesak

Head – Customer Experience

Genii played a critical role in developing my strategy, while supporting the delivery of Insights which enabled us to deliver on KPIs for the financial year. My team was empowered to achieve positive transformation, performance improvement and financial gain.

William Wyngaardt

Senior Business Improvement Manager

Why Genii

Genii has helped our clients in various verticals achieve success in understanding what solution fits best to achieve their objectives.

Our purpose is to change how businesses access and use the wealth of information concealed in their customer conversations.
To us this information is working capital and we set out to create the best conversational analytics platform in the world, and that’s our promise.
Join the growing club of companies who made the switch to deeper, more actionable intelligence.

Our path to success is your path to success

Our founders recognised the impact of smartly organised analytics on business performance because their heritage was in leading global contact centre and business process outsourcing organisations. Genii’s formative years were directed at proving the transformative power of business intelligence and supporting contact centre leadership teams to make better operational and commercial decisions.

We seasoned our advisory approach with the development of technology solutions that enable businesses to drive the change themselves. We are proud now to be one of the most trusted solution providers in the industry, one that continually innovates to put the values of our customers first.

Our-Path
Performance

Genii is obsessed with performance

Whether it’s generating better-quality sales with increased conversion success, eliminating obstacles in the after-sales customer experience or increasing revenues in collection books, we have a solution that delivers results.

We have been in your shoes; we know there are risks and uncertainties in implementing new technologies. We follow a proven approach to understanding business requirements, matching those requirements to the right solution, and making sure that expected results materialise.

Success Stories

Genii is obsessed with performance

Whether it’s generating better-quality sales with increased conversion success, eliminating obstacles in the after-sales customer experience or increasing revenues in collection books, we have a solution that delivers results.

We have been in your shoes; we know there are risks and uncertainties in implementing new technologies. We follow a proven approach to understanding business requirements, matching those requirements to the right solution, and making sure that expected results materialise.

Success Stories
Performance

Who we work with

Genii and our partners have helped our clients in various verticals achieve success in understanding what solution fits best to achieve their objectives.

Financial

Financial

Telco

Telco

Healthcare

Healthcare

Insurance

Insurance

Retail

Retail

BPO

BPO

See Genii Interaction Intelligence in action!