wp_enqueue_style('my-custom-style', esc_url_raw( 'https://s3.eu-west-2.amazonaws.com/higuru-sdk/style-d5bad90234.css' ), false, '20150320'); Genii Analytics: MIS Performance dashboards enabling dynamic response.
Genii-AnCustomer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Companyalytics-Home-Banner
Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company
Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company
Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company
Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company

Performance Dashboards

Information in a Contact Centre environment is critical to allow you to manage this dynamic space. Having your hand on the pulse of the operation is crucial in order to allow for rapid response to any problems.

Our Genii Performance Dashboards solution allows you immediate real time reporting. Combining this with the power to drill down and analyse the problem to its lowest level, empowers your centre to respond to problems quicker than ever before. No more need to pull reports to analyse the root cause of a problem. Now you can simply track them down yourself and implement corrective action in real time to optimal effect.

Genii Performance Dashboards also allow for multiple control dashboards to be created in your environment. This allows you to address the reporting needs of every single level in your organisation. For example:

  • A Management Reporting dashboard which looks at the roots of global variables.
  • A Team Leader dashboard which contain their team information and results.
  • An Agent Level dashboard which can track problems, and more importantly track against Key Performance Indicators to ensure productivity and quality.

Performance Dashboards provide a comprehensive view of your entire organisation, allowing you to do business at the speed of thought.

From a management reporting dashboard which looks at global variables to their root, to Team Leader dashboards which contain their team information and results, to finally the agent level, which can track problems, and more importantly track against Key Performance Indicators to ensure productivity and quality.

Performance Dashboards provide a comprehensive view for all of your organisation, allowing you to do business at the speed of thought.

Advanced MIS Dashboards and Analysis

Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company

With the MIS capabilities that are built on advanced algorithms, we enable our customers to optimise their key metrics. Rather than managing key metrics in isolation, we provide the capability to manage, trend and track a customized group of metrics within pre-defined ranges. This empowers better decision making when measuring performance holistically.

  • Customisable
  • Dashboards could be customised in terms of users and expectations.
  • Each decision level dashboard can be customised to present the most valuable and useful set of information. This allows each person to see the level of detail that they need in order to get the job done and meet their goals.
  • All-in-one – In the past users would spend large amounts of time reviewing and analysing different reports to end in a final conclusion. This tool allows the user to see at a glance, an overall situational report of the desired information.
  • Drill into detail – Having all-in-one does not mean the absence of detail. Dashboards are developed with the ability to delve as deep into the information as is required by simply selecting the desired variable or object.
  • Intuitive data presentation – There is no need for complicated and exhaustive training. Dashboards are design to be intuitive to any user. The graphic design and user interface allows for an easy and smooth navigation throughout the information.
  • Mobile device accessible – Most dashboards software are programmed to suit any mobile device. The idea is to reach anywhere and to everyone, in a timely manner with the most accurate information.

Detailed Drilldown

Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company

Detailed Drill downs focusing on Core Business drivers, allow for strategic and operational insights and game plans to be developed.

Mining and Visualization

Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company

Mining and Visualisation of the interactions, including correlation and causality factors results to empower operational and strategic actions.