Customer information comes from multiple data sources and locations. In the absence of a holistic view of the customer and business friction points, resolving problems are tackled with broad stroke activities. In contrast to this our Insights enable focus to highlight priority opportunities through causality and correlations that are aimed at improving business efficiencies, customer satisfaction and sales.
The power of Genii Interaction Analytics focuses on core areas to assist you to identify your customer and business efficiency pain points.
Our methodology is based on many years of customer service experience and a team of industry leaders in the field. We focus our skills on providing actionable insights to improve your bottom line and increase your top line; whether you are a third party provider or the primary provider of services to your customers.
By combining our Interaction Analytics with our ‘Voice of the Agent’ and other metadata, we can provide you with a comprehensive and 3 dimensional view of your top call drivers and your targeted focus areas.