wp_enqueue_style('my-custom-style', esc_url_raw( 'https://s3.eu-west-2.amazonaws.com/higuru-sdk/style-d5bad90234.css' ), false, '20150320'); Genii Analytics: Interaction analytics focusing on core customer areas.
Genii-AnCustomer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Companyalytics-Home-Banner
Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company
Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company
Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company
Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company

Interaction Analytics

Customer information comes from multiple data sources and locations. In the absence of a holistic view of the customer and business friction points, resolving problems are tackled with broad stroke activities. In contrast to this our Insights enable focus to highlight priority opportunities through causality and correlations that are aimed at improving business efficiencies, customer satisfaction and sales.

The power of Genii Interaction Analytics focuses on core areas to assist you to identify your customer and business efficiency pain points.

Our methodology is based on many years of customer service experience and a team of industry leaders in the field. We focus our skills on providing actionable insights to improve your bottom line and increase your top line; whether you are a third party provider or the primary provider of services to your customers.

By combining our Interaction Analytics with our ‘Voice of the Agent’ and other metadata, we can provide you with a comprehensive and 3 dimensional view of your top call drivers and your targeted focus areas.

Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company

Genii IA Solution provides a Single view of Top Call Drivers, with the associated Key metrics to identify Call Drivers with significant opportunities to implement efficiencies across the metrics.

Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company

Genii IA Solution provides capability to drill down and identify root causes of the Top Call Drivers.

This Interaction Analysis enables you to reduce your high effort, broad driven activities to a more focused area, guaranteeing maximum results.

  • Call Analysis: Deep diving analysis of calls and the correlation to key metrics in the contacts centre, will enhance operational efficiency and improve customer service. Linking this to customer segmentation will allow for targeted service strategies.
  • Root Call Analysis: Insights and trending factors into the Root Causes of the Top Call Drivers which affects high call volume and cost that do not translate into sales.
    Identify opportunities to utilize the information from data captured, in a most optimal way to increase revenue.
    Identify opportunities to reduce cost per response and cost to serve.
    Identify opportunities to improve key contact centre metrics.
    Insights delivered to align customer segmentation strategy to Workforce Management.
  • Improve Agent Performance: KPI and VOA integration uses industry standards which measure satisfaction to the closest point of measure currently available. Using the Genii platform, the measurements are analysed and translated into measurable and quantifiable actions to improve these metrics.

In order to identify causes for breakdown in business efficiency and customer experience, the Genii IA Solution also provides drill-down capability into all the elements that is detracting in these areas. By using these views the priorities associated with transformation programs are easy to identify, trend and track.

Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company
Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company

In order to identify causes for breakdown in business efficiency and customer experience Genii IA solution also provision drill-down capability into all the elements that is detracting in these areas. By using these views the priorities associated with transformation programs are easy to identify, trend and track improvements associated.