Interaction Analytics analyse your customer interactions across all contact points and improve your service based on what customers want. It reduces the need for interactions, improve customer experience, reduce cost and increase sales performance.
Our service solutions
Artificial Intelligence and Predictive Analytics is an advanced form of analytics that uses large amounts of historical data in order to predict future behaviours. Imagine if your brand could predict which customers are going to contact you, for what reasons, and when? We use machine learning algorithms to interrogate large, diverse datasets and generate insights that are tailored to the unique strategic objectives of your company.
We can all do with improving Customer Service. Service improvement and transformation requires action. Actionable insights are derived from enriching customer data with insights across the entire customer journey and touch points; and turning that into actions to continuously improve.
Our Genii Performance Dashboards allow you immediate real time alerts and reporting. Combine this with the power to drill down and analyse the problem to its lowest level, empowers your centre to respond to problems quicker than ever before.