Genii-AnCustomer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Companyalytics-Home-Banner
Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company
Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company
Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company
Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company

predictive-analytics-diagram-how-we-get-thereImagine being able to predict which customers are going to contact you, for what reasons, and when. Which customers are going to churn, and who will buy what, before they do.predictive-analytics-diagram-how-we-get-there

Artificial Intelligence and Predictive Analytics is an advanced form of analytics that uses large amounts of historical data in order to predict future behaviors. For example, we can predict customer demand cycles for the future, based on their past behaviors. This allows you to know what your customers want before they do.

Using R and Python with AI modelling we develop these assets as a platform to enable proactive customer communication, or proactive customer service strategies for top brands. Genii Predict leverages state of the art, high performing computing platforms to enable the machine learning process. We employ and contract Senior Mathematicians and Statistical Engineers to develop and maintain these predictive assets.

The insights from Predictive assets are typically used to forecast future probabilities. Applied to business, predictive assets are applied to analyse current data and historical facts in order to better understand customers, products and partners. It is further applied to identify potential risks and opportunities for a company. It uses a number of techniques including data mining, statistical modelling and machine learning to help analysts make future business forecasts.

Genii Predict is a state of the art system. It is geared to providing access to historical and current information which can start to identify behaviour, opportunities, insights and other actionable information.

AI and Machine Learning

Predictive Models

Machine Learning, AI and Predictive Modelling have been around for many years. However, applying this to solve business challenges and improving service, sales and retention is disruptive and innovative.

Genii AI provide simple, yet effective assets from this modelling that will support improvements in your contact centres and business.

Genii-ai-brain-explanation

Business improvements

Predict, Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company
predictive-analytics-diagram-how-we-get-thereCheaper parallel computation, Big data & Better algorithms are the 3
breakthroughs that have finally unleashed AI on the world predictive-analytics-diagram-how-we-get-there
Kevin Kelly, www.wired.com
Predict, Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company

From Data to Transformation, Digitisation and Robotics

Case study

Historical data

Predictive data