Genii-AnCustomer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Companyalytics-Home-Banner
Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company
Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company
Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company
Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company

Insights

Genii Analytics provides actionable insights, not just analytics. We structure and visualise data.

After initial analysis of the data, our experienced Subject Matter Experts enrich the data to produce meaningful insights. These insights lead to actions that can improve the customer experience, business efficiency and revenue opportunities across all touch points within your brand.

Our Insights Team collaborates with our client’s Management Teams in order to ensure that the insights produced result into meaningful change in the operation. Together we develop action plans and track progress in order to operationalise continuous improvement.

Actionable insights should be operationalised in order to achieve the following business improvements:

  1. Improve Customer Experience
  2. Increase Revenues & Profits
  3. Improve Service Efficiencies
  4. Reduce Cost to Service Customers
Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company

Genii Analytics will critically examine your operation, drawing your attention to the key elements which allow you to drive optimal performance levels – these are our Downstream Insights.

Our Upstream Insights focus on improving business processes and practices, by leveraging information into the broader organisation.  This results in improved customer satisfaction and revenue generating opportunities.

We measure risk and compliance which is a core part of doing business.  In doing so we assist you in managing the risk.

You decide the core business drivers you want to focus on, and through our Genii Platform we will deliver your tailor-made insights solution, to empower you to make an effective change.

Our Subject Matter Experts offer over 200 years of combined operational ‘know how’ in the customer service and sales arena for several Top 100 brands globally.

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