Our goal is to provide transformational analytics geared at smart customer insights leading to predictive sales and service within your organisation. Our actionable insights are aimed at reducing costs and increasing revenues and keeping your most valuable asset happy – your customer.
How we do it
Insights derived from customer interactions are powerful.
Analyzing these interactions across all channels provides invaluable data and information to develop insights that lead to transformation and improvement of service and sales.
At Genii, we mine Insights aligned to your business objectives using BI and analytical tools. Our tools consist of a combination of in-house developed and off-the-shelf software, built into our Genii platform. Our Genii platform’s architecture was built using the latest technologies, best practice methodologies and frameworks.
Insights-as-a-Service provides an immediate answer to the ever-growing demand for information and analysis.
We also provide the tools and services to build, run and manage your new data landscape. Through our various solutions Genii helps you evolve from Business Intelligence reporting, through to the implementation of data science assets to power your digital, pro-active and robotic strategies.
Our various solutions include:
- Customer Service Analytics: Improve Customer Experience
- Transformational Analytics: From Data to Action
- Transforming BIG Data to SMART Data
- Predictive Analytics: AI modelling
- Prescriptive Analytics: Proactive Customer Care