What we do
How we do it
Insights derived from customer interactions are powerful.
Analyzing these interactions across all channels provides invaluable data and information to develop insights that lead to transformation and improvement of service and sales.
At Genii, we mine Insights aligned to your business objectives using BI and analytical tools. Our tools consist of a combination of in-house developed and off-the-shelf software, built into our Genii platform. Our Genii platform’s architecture was built using the latest technologies, best practice methodologies and frameworks.
Insights-as-a-Service provides an immediate answer to the ever-growing demand for information and analysis.
We also provide the tools and services to build, run and manage your new data landscape. Through our various solutions Genii helps you evolve from Business Intelligence reporting, through to the implementation of data science assets to power your digital, pro-active and robotic strategies.
Our various solutions include:
- Customer Service Analytics: Improve Customer Experience
- Transformational Analytics: From Data to Action
- Transforming BIG Data to SMART Data
- Predictive Analytics: AI modelling
- Prescriptive Analytics: Proactive Customer Care
We have several insight labs in Johannesburg, Cape Town and on client sites. The teams are functionally integrated with several skill sets. We have dedicated insight teams per client, consisting of the following skills:
- Systems Architects
- Software Engineers
- Visualization Developers
- Data Analysts & Scientists
- Subject Matter Experts
Our insight assets we build and deploy achieve an accuracy within 5%. This accuracy is testament to our tenured experience and skill, as well as robust processes, platforms and analytics methodologies.
Team @ Work
Our analytics platform – built on Microsoft and other latest Technologies enables all of our analytics.
The Genii platform enables us to rapidly collect and connect data from multiple sources and to collate it transforming BIG Data to SMART data.
With user friendly interfaces – our team of data analysts and scientists can then easily create the outputs.
We use global leading visualization tools in order to provide interactive dashboards to our clients.