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Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company
Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company
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What we do

We live in the age of the consumer!

The voice of the customer has been amplified tenfold by the evolution of the mobile space and the advent of new technologies. Business is now conducted “at the speed of thumbs” and through the customer’s channel of choice that creates a memorable customer experience.

Continuously improving customer service and reducing customer effort, is key to growing and retaining customer value and increasing revenue. To achieve this companies need to monitor real time customer interactions with analytics and respond effectively to their customer demands.

Genii Analytics are a team of professionals that is passionate about doing exactly that. Our solutions have been developed to address the growing need for analytics and the insights it offers to clients. We offer over 200 years of combined operational ‘know how’ in the customer service and sales arena.

Our goal is to provide transformational analytics that is geared towards smart customer insights, that will lead to predictive sales and service within your organisation.

Our actionable insights are aimed at reducing costs and increasing revenues and keeping your most valuable asset, your customer, happy.

Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company

How we do it

Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company

Insights derived from customer interactions are powerful.

Analyzing these interactions across all channels provides invaluable data and information to develop insights that lead to transformation and improvement of service and sales.

At Genii, we mine Insights aligned to your business objectives using BI and analytical tools. Our tools consist of a combination of in-house developed and off-the-shelf software, built into our Genii platform. Our Genii platform’s architecture was built using the latest technologies, best practice methodologies and frameworks.

Insights-as-a-Service provides an immediate answer to the ever-growing demand for information and analysis.

We also provide the tools and services to build, run and manage your new data landscape. Through our various solutions Genii helps you evolve from Business Intelligence reporting, through to the implementation of data science assets to power your digital, pro-active and robotic strategies.

Our various solutions include:

  • Customer Service Analytics: Improve Customer Experience
  • Transformational Analytics: From Data to Action
  • Transforming BIG Data to SMART Data
  • Predictive Analytics: AI modelling
  • Prescriptive Analytics: Proactive Customer Care
Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company

Interaction Analytics

Customer information comes from multiple data sources and locations. In the absence of a holistic view of the customer and business friction points, resolving problems are tackled with broad stroke activities. In contrast to this our Insights enable focus to highlight priority opportunities through causality and correlations that are aimed at improving business efficiencies, customer satisfaction and sales.

Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company

Customer Experience Analytics

Our analytics (built on the Genii Text Miner Platform) focuses on detailed mining of all customer feedback, providing you with a comprehensive view of the top customer concerns affecting their relationship with your brand.

Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company

Performance Dashboards

Information in a Contact Centre environment is critical to allow you to manage this dynamic space. Having your hand on the pulse of the operation is crucial in order to allow for rapid response to any problems.

Our team

We have several insight labs in Johannesburg, Cape Town and on client sites. The teams are functionally integrated with several skill sets. We have dedicated insight teams per client, consisting of the following skills:

  • Systems Architects
  • Software Engineers
  • Visualization Developers
  • Data Analysts & Scientists
  • Subject Matter Experts

Our insight assets we build and deploy achieve an accuracy within 5%. This accuracy is testament to our tenured experience and skill, as well as robust processes, platforms and analytics methodologies.

Team @ Work

Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company
Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company

Our Platform

Our analytics platform – built on Microsoft and other latest Technologies enables all of our analytics.

The Genii platform enables us to rapidly collect and connect data from multiple sources and to collate it transforming BIG Data to SMART data.

With user friendly interfaces – our team of data analysts and scientists can then easily create the outputs.

We use global leading visualization tools in order to provide interactive dashboards to our clients.

Customer, Service, Artificial, Intelligence, Analytics, Predictive, Prescriptive, Business, Core, Drivers, MIS, Dashboards, BPO, Cape, Town, Intelligent, Quality, Assessment, Top, BPO, CEX, CX, Data, Script, insights, functional, innovation, machine learning, ML, BI, Learning, Company