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We Bring Data to Life

Genii Analytics provides Descriptive, Predictive and Prescriptive Insights to contact centres by leveraging the Genii Advanced Analytics and Ai platform.

WHO WE ARE

Genii Analytics & Ai started in 2013 by a team of executives with over 200 years of experience in customer service and sales contact centre. We are passionate about customer experience (CX).

The current team consists of Business Analysts, Data Scientists (PHDs), Software Engineers, Subject Matter Experts, Certified COPC, ITIL and PRINCE II practitioners.

We have our Ai and Analytics Labs in Cape Town and Johannesburg.

We have developed our own Ai machine learning capability and algorithms on a cloud based GDPR compliant platform.

WHAT WE DO

Our goal is to provide transformational INSIGHTS to contact centres and companies, to:

  • Improve customer satisfaction
  • Increase sales
  • Reduce the costs to serve your customers

We do this by leveraging Descriptive analytics, Predictive Analytics and Prescriptive Analytics.

Our differentiation is that we have very experienced subject matter experts, teaming with data scientists to deliver these 3 goals.

Our target market is the Top 200 B2C companies globally, in the following verticals: Fintech, InsureTech, Telecomms, HealthTech, Retail & Utilities

INSIGHTS = Experience + Tech + Data + Science

Nucleus found that for every dollar a company spends on analytics, it gets back $13.01— that’s 1.2 times more than they got just three years ago

PRIMARY BENEFITS

  • INCREASE NPS / CUSTOMER EXPERIENCE (CX)

  • REDUCE CONTACT VOLUMES & COSTS

  • REDUCE OPERATIONAL COSTS INCREASE SALES REVENUE

  • REMOVE RISKS ASSOCIATED WITH COMPLIANCE

SECONDARY BENEFITS

  • IMPROVE DIGITAL SELF SERVICE

  • REMOVE RISKS ASSOCIATED WITH COMPLIANCE

  • ENABLE ROBOTICS & AUTOMATION

  • TARGET MOBILE APP COMMUNICATION

  • IMPROVE WFM FOR CALL CENTRES

  • IMPROVE FCR (First Call Resolution)

By 2020, analytics will be used to reinvent, digitalize or eliminate 80% of business processes and products from a decade earlier. – Gartner

OUR CUSTOMERS